Jerry Whitehead

Jerry Whitehead, 2019 Dixie pawn Convention Speaker
Jerry Whitehead
Pawnshop Consulting Group, LLC

Concierge Level Service

Sat., March 23  10:30 a.m.–11:45 a.m.

Professional Bio

Jerry Whitehead, founder of the Pawnshop Consulting Group is a 2nd generation pawnbroker with more than
4 decades of pawn experience that has serviced hundreds of clients in more than 40 countries world-wide and will be doing a one of kind piece this year at the 2019 Dixie show for the attendees.

This year’s piece will be an amplified version of the Concierge level service presentation that PCG has been doing on the lecture circuit the past several years. This year’s piece will be like no other and very reflective of what the current environment looks like for the industry and what you need to know to help preserve your business and your future.

Highlights of this presentation will include the following:

Concierge Level Service covers many aspects of high-level customer service inner-action. This piece compiles live role plays (active engagement) on how to engage customers, maximize transaction routines such as qualifying (loan and retail), customer objections and how to handle, loan bumps, loan renewal techniques, sale add-ons, extended warranties, and much more.

Extensive focus on “white-glove” customer service and enhancing the overall customer experience in the store operations.

This will be a “do not miss” opportunity to hear it from the Industry’s leading consultant this year at the Dixie Show.